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Douglas Vintage Van CO. Refund Policy:


Deposit Refund Policy

At Douglas Vintage Van, we understand the importance of your event and the trust you place in us when booking our services. To ensure clarity and transparency, we have established the following deposit refund policy:

  1. Deposit Requirement: A 20% deposit is required to secure your booking with Douglas Vintage Van.

  2. Non-Refundable Deposit: The deposit paid to Douglas Vintage Van is non-refundable except in cases where the cancellation or modification of the event is directly caused by us.

  3. Non-Refundable Scenarios: Instances where the deposit will not be refunded include, but are not limited to:

    • Client-initiated changes to the date of the event that the Douglas Van cannot accommodate.

    • Client-initiated changes to the venue of the event that the Douglas Van cannot accommodate.

    • Unforeseen circumstances such as natural disasters, adverse weather conditions, pandemics, or any other events beyond our control that result in the cancellation or modification of the event.

  4. Refund Process: In the event that Douglas Vintage Van is unable to fulfill its obligations due to circumstances within our control, we will initiate a refund of the deposit promptly. Refunds will be processed to the advised bank account of the client.

  5. Communication: It is the responsibility of the client to communicate any changes to the event details promptly to Douglas Vintage Van. Failure to do so may result in the forfeiture of the deposit.

  6. Exceptions: Douglas Vintage Van reserves the right to make exceptions to this policy on a case-by-case basis at our discretion.

By booking our services and paying the deposit, you acknowledge that you have read, understood, and agreed to abide by the terms of this deposit refund policy.

For any further clarification or inquiries regarding our deposit refund policy, please contact us directly.

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